Shipping Policy
Free Shipping on orders over 29.99 USD
Processing
The order usually needs to take 3-4 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
Shipping
| Country | Shipping Method | Shipping Time | Costs |
| North America / South America / Europe | Standard Shipping | Estimated 7-15 business days. | $12 |
| Australia / New Zealand | Standard Shipping | Estimated 7-15 business days. | $12 |
| Asia | Standard Shipping | Estimated 6-10 business days. | $8 |
| Middle East | Standard Shipping | Estimated 7-15 business days. | $15 |
| Hong Kong China / Macau China / Taiwan China | Standard Shipping | Estimated 5-7 business days. | $5 |
| South Africa | Standard Shipping | Estimated 10-18 business days. | $18 |
1. Shipping costs shown include fuel surcharges.
Order and Logistics Tracking
Notification
After the order is shipped, you will receive a notification email or SMS containing the waybill number (you need to confirm Email notifications when placing the order). You can click the link and skip to the express company’s official website to check your package shipment status.
Tracking Your Order
1. Log in to your account and check “My Orders”
2. Contact GAN Smart Cubing Support Team (https://shop.smartcubing.com/pages/contact)
3. All shipping can be tracked here: http://www.17track.net/en/.
Notes:
- 1) Standard Shipping is not available for P.O. Boxes and APO/FPO addresses. Due to air transport restrictions
- 2) Guam, Hawaii, Puerto Rico, and Alaska are also not available.
- 3) After the order has been paid, the warehouse needs 3-4 business days to process your order. You will receive a notification once your order has been shipped.
- 4) In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most accurate delivery date.
- 5) If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, you must contact Customer Service to verify within 45 days of the order date. For other orders, products, and logistics-related issues, you must contact customer service within 90 days of the order date.
- 6) Please click the "Confirm Delivery" button within 6 months (from the date of shipment). After that, the button will turn gray and cannot be used to get additional points.